Dispatch Center Manager
Princeton, New Jersey, United States
Job Summary
Occupation
Transportation and Logistics
Specialty
Manager
Location
08057, Moorestown, New Jersey, United States
Visa Sponsorship
No
Job Description
Last Update:
1/11/24
Overview:
The CORT Centralized Dispatch Team oversees the Route Planning and Dispatch Management for many of its nationwide district operations. The Dispatch Manager take a hands-on approach to management and oversees a team of Dispatchers. A Dispatcher typically supports up to 20 - 30 Delivery Managers (Drivers) and Delivery Assistants. Dispatchers are responsible for setting the daily route plan and supporting activity from the time the truck team departs their local warehouse until they return at the end of their day. Success comes from effectively monitoring each trucks progress, troubleshooting any issues, and communicating with internal and external customers. In addition to maximizing the stops per truck and the on-time percentage, we strive to provide the perfect customer experience with each custome
CORT is seeking an experienced Dispatch Manager who can help us scale our small team from a regional to national operation. Initially, the role will serve as a working manager with both management and hands-on dispatch responsibilities. This is a great opportunity for those interested in having a direct impact on a growing department within an established company.
This is an on-site position, performed from the CORT office in Moorestown, NJ.
Responsibilities:
Manages and coordinates the dispatch staff to ensure the efficiency and effectiveness of the routing and dispatch management processes.
Oversees the daily activities of each dispatcher and sets the schedule and assignments for the department.
Collaborates with other departments to provide excellent service to internal and external customers.
Ensures timely communication and issue resolution consistent with company values.
Manages complaints and mediates challenges that may arise.
Optimizes available resources, evaluates service quality, and provides recommendations to management so that action plans can be developed to continuously improve performance, profit, and customer service.
Qualifications:
High school diploma or equivalent
5-7 years of customer service preferred
Management experience required
Experience in High Volume Call Centers preferred
Proficiency in Microsoft Office and Outlook required
Ability to multitask is a must
Speak fluent English
Bilingual experience a plus
The ideal candidate will have experience with:
Building and developing a core team
Building remote teams
Scaling from a regional to a national operation
Onboarding experience
Change Management experience
Excels at building a gold standard through standardization and process improvement, as well as Service Level Agreements
Building long-term roadmaps
Managing to, achieiving, and celebrating KPIs
Additional Information:
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.
About CORT
CORT is a subsidiary of Warren Buffets Berkshire Hathaway. We are the worlds largest provider of furniture rental, trade show and event furnishings and relocation and transition services. We have locations throughout the US and in the UK, and a proprietary global network in over 80 countries around the world. We are dedicated to helping people make a house a home, an office a great place to work and an event a memorable celebration.
As part of a national company, CORT Furniture Rental offers opportunities for career development, professional growth, competitive salaries with position-specific incentive or commission plans, a comprehensive benefit plan, 401(k) and Profit Sharing, educational expense reimbursement and employee discounts.
For more information on CORT Business Services, please visit our website at www.CORT.com.
CORT conducts background checks as a condition of employment. CORT also participates in the E-Verify program.
EEO/AA Employer/Vets/Disability
Pursuant to the
Fair
Chance
Hiring
Ordinance for participating locations
, CORT will consider all qualified applicants to include those who may have criminal history records. Check your city government website for specific
fair
chance
hiring information.
The CORT Centralized Dispatch Team oversees the Route Planning and Dispatch Management for many of its nationwide district operations. The Dispatch Manager take a hands-on approach to management and oversees a team of Dispatchers. A Dispatcher typically supports up to 20 - 30 Delivery Managers (Drivers) and Delivery Assistants. Dispatchers are responsible for setting the daily route plan and supporting activity from the time the truck team departs their local warehouse until they return at the end of their day. Success comes from effectively monitoring each trucks progress, troubleshooting any issues, and communicating with internal and external customers. In addition to maximizing the stops per truck and the on-time percentage, we strive to provide the perfect customer experience with each custome
CORT is seeking an experienced Dispatch Manager who can help us scale our small team from a regional to national operation. Initially, the role will serve as a working manager with both management and hands-on dispatch responsibilities. This is a great opportunity for those interested in having a direct impact on a growing department within an established company.
This is an on-site position, performed from the CORT office in Moorestown, NJ.
Responsibilities:
Manages and coordinates the dispatch staff to ensure the efficiency and effectiveness of the routing and dispatch management processes.
Oversees the daily activities of each dispatcher and sets the schedule and assignments for the department.
Collaborates with other departments to provide excellent service to internal and external customers.
Ensures timely communication and issue resolution consistent with company values.
Manages complaints and mediates challenges that may arise.
Optimizes available resources, evaluates service quality, and provides recommendations to management so that action plans can be developed to continuously improve performance, profit, and customer service.
Qualifications:
High school diploma or equivalent
5-7 years of customer service preferred
Management experience required
Experience in High Volume Call Centers preferred
Proficiency in Microsoft Office and Outlook required
Ability to multitask is a must
Speak fluent English
Bilingual experience a plus
The ideal candidate will have experience with:
Building and developing a core team
Building remote teams
Scaling from a regional to a national operation
Onboarding experience
Change Management experience
Excels at building a gold standard through standardization and process improvement, as well as Service Level Agreements
Building long-term roadmaps
Managing to, achieiving, and celebrating KPIs
Additional Information:
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.
About CORT
CORT is a subsidiary of Warren Buffets Berkshire Hathaway. We are the worlds largest provider of furniture rental, trade show and event furnishings and relocation and transition services. We have locations throughout the US and in the UK, and a proprietary global network in over 80 countries around the world. We are dedicated to helping people make a house a home, an office a great place to work and an event a memorable celebration.
As part of a national company, CORT Furniture Rental offers opportunities for career development, professional growth, competitive salaries with position-specific incentive or commission plans, a comprehensive benefit plan, 401(k) and Profit Sharing, educational expense reimbursement and employee discounts.
For more information on CORT Business Services, please visit our website at www.CORT.com.
CORT conducts background checks as a condition of employment. CORT also participates in the E-Verify program.
EEO/AA Employer/Vets/Disability
Pursuant to the
Fair
Chance
Hiring
Ordinance for participating locations
, CORT will consider all qualified applicants to include those who may have criminal history records. Check your city government website for specific
fair
chance
hiring information.