Essential Duties & Responsibilities:

• Uses HubSpot (CRM) ticketing pipeline to document, track, and complete manufacturing requests.
• Manufactures SGDs according to established processes.
• Coordinates with the Supply Chain Manager on manufacturing schedules and inventory preparation
• Works with Operations Assistant to assign and delegate manufacturing tasks when needed.
• Completes Quality Control testing on all SGDs before releasing for fulfilment and identifies non-conforming devices and follows re-work processes.
• Performs daily refreshes on returning loaner devices promptly.
• Collaborates with the Product Support team to diagnose and triage devices returning for repair.
• Documents and completes repairs in a timely manner.
• Maintains on-hand loaner minimums by coordinating with the Supply Chain Manager and Fulfilment Specialists
• Completes regular training with the Product Development team on hardware and software updates.
• Proactively engages in ongoing process improvement and making processes more efficient.
• Meets or exceeds Operations team goals and metrics; uses reports and audits to track productivity. 
• Performs other duties as needed and engages in projects and workgroups. 

Knowledge, Skills & Abilities

We are looking for a self-motivated individual with strong teamwork skills, excellent verbal and written communication skills, and a desire to continually grow and expand their knowledge.

• Experience in configuring Android, Windows, and iOS systems, preferred.
• Experience using HubSpot or other CRM, preferred.
• Strong time management and organizational skills 
• Ability to quickly adapt to shifting departmental and company needs. 
• Ability to multitask and handle multiple projects at once. 
• Excellent communication skills 
• Professional demeanor 

Education & Experience

• High School Diploma or GED
• 1 year of office or administrative experience, required.
• 1 year of customer or technical support experience, required.

Work Environment & Physical Demands:

• In office: Work environment is that of a typical office environment. The noise level is low to moderate.
• Remote Work: Incumbent may have the opportunity to work remotely at times, and is expected to maintain a safe, productive work environment with secure internet access.
• Proof of Covid-19 vaccination, required. 
• Must be able to operate a computer with or without a reasonable accommodation. Must be able to lift and carry up to 50 lbs. Position requires lifting overhead, twisting, bending, and squatting to lift boxes or office equipment.  

Work Schedule / Hours / Location

• Monday – Friday, 8 am - 4 pm or 9 am – 5 pm EST, located in Princeton, NJ.

Accommodations:

To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or ability abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.