Sports Venue Guest Services & Events Team Member - Iron Peak Sports & Events
Princeton, New Jersey, United States
Job Summary
Occupation
Customer Service
Specialty
Services Director
Location
08844, Hillsborough, New Jersey, United States
Visa Sponsorship
No
Job Description
Last Update:
1/11/24
GUEST SERVICES & EVENTS TEAM MEMBER - Iron Peak Sports & Events
Sports Facilities Management, LLC
LOCATION: Hillsborough, NJ
DEPARTMENT: OPERATIONS
REPORTS TO: DIRECTOR OF OPERATIONS
STATUS: PART-TIME
ABOUT THE COMPANY:
Iron Peak Sports & Events is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Hillsborough, NJ. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
Iron Peak Sports & Events is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC was awarded national and regional recognition as a Top Workplace in 2022 and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY:
The Guest Services & Events Team Member provides the first point of contact for all guests. The Guest Services & Events Team Member is expected to provide excellent customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings.
PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
GUEST SERVICES:
Greet guests and provide information and way finding as needed
Provide courteous and friendly first-in-class service to all guests
Register guests and process payments for leagues, camps, clinics, drop-in, etc.
Be knowledgeable about facility programs (format, pricing, meeting dates/times)
Operate multi-line phones
Record waivers and event information
Record event scores (tournaments/leagues) and print game sheets on a daily basis
Maintain confidentiality and discretion with guest and Team Member information
Professionally resolve guest concerns and complaints and/or direct to appropriate Manager
Maintain a clean space and perform regular walk-throughs (indoor/outdoor) to ensure venue cleanliness
Know and enforce the venue policies and procedures
Complete special projects, daily assignments, and other duties as assigned
Parking Attendants (as needed): Direct facility traffic, collect fees and monitor parking passes, barricade organization, facilitate disabled access, report suspicious behavior
EVENTS:
Assist with scheduling and coordinating facility events and parties
Ensure all event details are executed as planned and tracked with detail invoices created, payment collected, supplies ordered, waivers collected, food orders, party bags, etc.
Communicate clearly and timely with Management and staff to ensure proper setup, coordination of activities, and cleanup all events
Maintain inventory system
Adhere to event manual for processes, procedures, curriculum, and standards
Ensure guest satisfaction and a high level of service via timely and clear communication regarding Transportation and Logistics and details
Assist community field marketing efforts toward program growth
Coordinate with Business Development & Events Director to make sure event bookings are entered and invoiced in POS platform, and any changes are updated accordingly
Refresh and distribute event flyers in facility, and cross market as appropriate
Support social marketing strategy to ensure optimal event promotion
Birthday Party Coordinator (TBD): Develop, sell, and up-sell birthday packages and promotions on-site and within field marketing efforts; Organize party plans and communicate with clients through planning process; Book parties within space optimization; Assign a safe ratio of coaches and staff to each party; Communicate with party staff and outside vendors; Order and maintain party supplies and materials; Respond to guest concerns, suggestions, and complaints in a timely, professional, and consistent manner; Consistently offer the highest level of personalized customer service while maintaining a positive, enthusiastic, and helpful attitude
MINIMUM QUALIFICATIONS:
Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary
Excellent communication skills, both verbal and written
Ability to maintain focus in a high-volume, fast-paced environment
Must have excellent guest service skills
Must be detail-oriented and have outstanding organizational skills
Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow Team Members
Must work well with others
Must take personal initiative for the betterment of the team and venue
Commitment to the safety and well-being of others
Customer service and cash handling experience preferred or quick study
WORKING CONDITIONS AND PHYSICAL DEMANDS:
Must be able to lift 20 pounds waist high
May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
Will be required to operate a computer
Facility has intermittent noise
Sports Facilities Management, LLC
LOCATION: Hillsborough, NJ
DEPARTMENT: OPERATIONS
REPORTS TO: DIRECTOR OF OPERATIONS
STATUS: PART-TIME
ABOUT THE COMPANY:
Iron Peak Sports & Events is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Hillsborough, NJ. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
Iron Peak Sports & Events is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC was awarded national and regional recognition as a Top Workplace in 2022 and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY:
The Guest Services & Events Team Member provides the first point of contact for all guests. The Guest Services & Events Team Member is expected to provide excellent customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings.
PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
GUEST SERVICES:
Greet guests and provide information and way finding as needed
Provide courteous and friendly first-in-class service to all guests
Register guests and process payments for leagues, camps, clinics, drop-in, etc.
Be knowledgeable about facility programs (format, pricing, meeting dates/times)
Operate multi-line phones
Record waivers and event information
Record event scores (tournaments/leagues) and print game sheets on a daily basis
Maintain confidentiality and discretion with guest and Team Member information
Professionally resolve guest concerns and complaints and/or direct to appropriate Manager
Maintain a clean space and perform regular walk-throughs (indoor/outdoor) to ensure venue cleanliness
Know and enforce the venue policies and procedures
Complete special projects, daily assignments, and other duties as assigned
Parking Attendants (as needed): Direct facility traffic, collect fees and monitor parking passes, barricade organization, facilitate disabled access, report suspicious behavior
EVENTS:
Assist with scheduling and coordinating facility events and parties
Ensure all event details are executed as planned and tracked with detail invoices created, payment collected, supplies ordered, waivers collected, food orders, party bags, etc.
Communicate clearly and timely with Management and staff to ensure proper setup, coordination of activities, and cleanup all events
Maintain inventory system
Adhere to event manual for processes, procedures, curriculum, and standards
Ensure guest satisfaction and a high level of service via timely and clear communication regarding Transportation and Logistics and details
Assist community field marketing efforts toward program growth
Coordinate with Business Development & Events Director to make sure event bookings are entered and invoiced in POS platform, and any changes are updated accordingly
Refresh and distribute event flyers in facility, and cross market as appropriate
Support social marketing strategy to ensure optimal event promotion
Birthday Party Coordinator (TBD): Develop, sell, and up-sell birthday packages and promotions on-site and within field marketing efforts; Organize party plans and communicate with clients through planning process; Book parties within space optimization; Assign a safe ratio of coaches and staff to each party; Communicate with party staff and outside vendors; Order and maintain party supplies and materials; Respond to guest concerns, suggestions, and complaints in a timely, professional, and consistent manner; Consistently offer the highest level of personalized customer service while maintaining a positive, enthusiastic, and helpful attitude
MINIMUM QUALIFICATIONS:
Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary
Excellent communication skills, both verbal and written
Ability to maintain focus in a high-volume, fast-paced environment
Must have excellent guest service skills
Must be detail-oriented and have outstanding organizational skills
Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow Team Members
Must work well with others
Must take personal initiative for the betterment of the team and venue
Commitment to the safety and well-being of others
Customer service and cash handling experience preferred or quick study
WORKING CONDITIONS AND PHYSICAL DEMANDS:
Must be able to lift 20 pounds waist high
May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
Will be required to operate a computer
Facility has intermittent noise