Guest Services
Princeton, New Jersey, United States
Job Summary
Occupation
Customer Service
Specialty
Services Director
Location
18940, Newtown, Pennsylvania, United States
Visa Sponsorship
No
Job Description
Last Update:
1/11/24
Job Title: Guest Services - Part Time
Department: Administration
Status: Hourly; non-exempt
Reports
to: Administrator
Job Overview: The Guest Services Concierge team member provides the initial introduction to our facility. Ideal candidate will possess exceptional customer service skills, pleasant telephone voice, great people skills, and the ability to multi-task while maintaining a calm, focused, and patient disposition. Guest Services Concierge must be professional, personable, friendly, and able to handle a variety of communication situations as well as administrative tasks and multitask. Availability requires weekends.
ACCOUNTABILITIES
Cordially and professionally greet and direct residents, visitors, callers, and staff.
Become acquainted with staff members and their functions in order to properly route calls
Patient Advocate
Complete various administrative projects as directed by supervisor.
Possess appropriate computer skills needed to effectively accomplish required tasks.
Cooperate with other departments to facilitate communications and notification of immediate needs.
Ability to follow procedures for medical emergencies and urgent matters.
Perform all tasks as required including, but not limited to:
generating and distributing forms
accurately perform all mail room functions for staff and residents
attending various meetings and functions as required
other duties as needed by Admissions and Administrator
QUALIFICATIONS:
Guest Services candidate will have exceptional customer services/sales experience. Some medical experience is preferred. Minimum requirement of a high school diploma.
Maintain confidentiality/HIPPA at all times as it relates to resident information and business functions. Practice good judgment at all times.
Dependable attendance.
Maintain proper dress code in uniform.
Benefits
We offer medical, dental, vision, 401K, PTO, opportunity for advancement and much more.
Salary Range - $15-$17 an hour
Department: Administration
Status: Hourly; non-exempt
Reports
to: Administrator
Job Overview: The Guest Services Concierge team member provides the initial introduction to our facility. Ideal candidate will possess exceptional customer service skills, pleasant telephone voice, great people skills, and the ability to multi-task while maintaining a calm, focused, and patient disposition. Guest Services Concierge must be professional, personable, friendly, and able to handle a variety of communication situations as well as administrative tasks and multitask. Availability requires weekends.
ACCOUNTABILITIES
Cordially and professionally greet and direct residents, visitors, callers, and staff.
Become acquainted with staff members and their functions in order to properly route calls
Patient Advocate
Complete various administrative projects as directed by supervisor.
Possess appropriate computer skills needed to effectively accomplish required tasks.
Cooperate with other departments to facilitate communications and notification of immediate needs.
Ability to follow procedures for medical emergencies and urgent matters.
Perform all tasks as required including, but not limited to:
generating and distributing forms
accurately perform all mail room functions for staff and residents
attending various meetings and functions as required
other duties as needed by Admissions and Administrator
QUALIFICATIONS:
Guest Services candidate will have exceptional customer services/sales experience. Some medical experience is preferred. Minimum requirement of a high school diploma.
Maintain confidentiality/HIPPA at all times as it relates to resident information and business functions. Practice good judgment at all times.
Dependable attendance.
Maintain proper dress code in uniform.
Benefits
We offer medical, dental, vision, 401K, PTO, opportunity for advancement and much more.
Salary Range - $15-$17 an hour