Medical Receptionist Call Center 1
Princeton, New Jersey, United States
Job Summary
Occupation
Customer Service
Specialty
Call Center
Location
07726, Englishtown, New Jersey, United States
Visa Sponsorship
No
Job Description
Last Update:
1/11/24
Job Title: Medical Receptionist /Call Center
Reports to: Practice Administrator
Category: Full-time
Summary: Under the direction of the Practice Administrator, the Medical Receptionist / Call Center Representative provides assistance to patients by greeting them politely, scheduling appointments, resolving problems and handling payment and insurance information by phone or in person. This position provides Clerical and Administrative and data entry support to the Practice. This position requires a positive approach, ability to multi-task, flexibility and a keen understanding of policies and procedures.
Essential Responsibilities:
Liaison between physician and patient
Makes, reschedules and cancels appointments.
Answer and direct telephone calls appropriately and obtain detailed information when making patient office appointments in the EMR system.
Greet patients in a pleasant, polite and professional manner in person and over the telephone, triages and acts as an information resource for patients, customers, vendors and internal personnel.
Collects co-pays/payments on patient accounts
Abide by the policies, procedures, guidelines, rules, testing, security administration and confidentiality of the Patients and Practice under the guidelines of OSHA and HIPAA Laws safeguards.
Works varying or longer schedules if needed
Displays consistent positive and polite approach towards patients, customers, vendors, management and co-workers.
Cross trains with other office positions and provides coverage for other positions as needed or directed.
Performs other duties as required.
Essential Skills:
Comfortable multi-tasking with a sharp attention to detail
Can perform duties accurately in a timely and efficient manner.
Demonstrate exemplary customer service skills.
Excellent interpersonal skills, with a strong ability to remain cordial throughout the workday as well as to maintain patience under occasional stressful situations.
Excellent verbal and written communication skills.
Computer skills: data entry, knowledge of EMR, or ability to be trained.
Demonstrates strong time management skills and organizational skills.
Must be able to exercise discretion, diplomacy and tact in patient and staff interaction.
Must consistently display patience, courteousness and respect.
Education and Experience Required: High School graduate or GED. Prior Medical office experience preferred, but will train qualified candidate.
Supervisory Responsibility: None
Work Environment:
This job operates in a professional medical office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Dress attire required:
Scrubs and appropriate footwear
Days/Hours:
This job typically requires a Monday through Friday schedule for a 36 work week, although the schedule may vary depending upon the needs of the Practice.
Physical Demands:
While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
This position requires the ability to occasionally lift office and medical products and supplies, up to 20 pounds.
Reports to: Practice Administrator
Category: Full-time
Summary: Under the direction of the Practice Administrator, the Medical Receptionist / Call Center Representative provides assistance to patients by greeting them politely, scheduling appointments, resolving problems and handling payment and insurance information by phone or in person. This position provides Clerical and Administrative and data entry support to the Practice. This position requires a positive approach, ability to multi-task, flexibility and a keen understanding of policies and procedures.
Essential Responsibilities:
Liaison between physician and patient
Makes, reschedules and cancels appointments.
Answer and direct telephone calls appropriately and obtain detailed information when making patient office appointments in the EMR system.
Greet patients in a pleasant, polite and professional manner in person and over the telephone, triages and acts as an information resource for patients, customers, vendors and internal personnel.
Collects co-pays/payments on patient accounts
Abide by the policies, procedures, guidelines, rules, testing, security administration and confidentiality of the Patients and Practice under the guidelines of OSHA and HIPAA Laws safeguards.
Works varying or longer schedules if needed
Displays consistent positive and polite approach towards patients, customers, vendors, management and co-workers.
Cross trains with other office positions and provides coverage for other positions as needed or directed.
Performs other duties as required.
Essential Skills:
Comfortable multi-tasking with a sharp attention to detail
Can perform duties accurately in a timely and efficient manner.
Demonstrate exemplary customer service skills.
Excellent interpersonal skills, with a strong ability to remain cordial throughout the workday as well as to maintain patience under occasional stressful situations.
Excellent verbal and written communication skills.
Computer skills: data entry, knowledge of EMR, or ability to be trained.
Demonstrates strong time management skills and organizational skills.
Must be able to exercise discretion, diplomacy and tact in patient and staff interaction.
Must consistently display patience, courteousness and respect.
Education and Experience Required: High School graduate or GED. Prior Medical office experience preferred, but will train qualified candidate.
Supervisory Responsibility: None
Work Environment:
This job operates in a professional medical office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Dress attire required:
Scrubs and appropriate footwear
Days/Hours:
This job typically requires a Monday through Friday schedule for a 36 work week, although the schedule may vary depending upon the needs of the Practice.
Physical Demands:
While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
This position requires the ability to occasionally lift office and medical products and supplies, up to 20 pounds.